All products are guaranteed to be in working and in good cosmetic condition unless otherwise stated.
Warranty and returns
For all sold items Redrive Inc. provide standard 30 days limited warranty (all parts and labor) unless otherwise stated. If the unit is found defective within 30 days of the delivery date, return it for a free replacement or repair (Customer responsible for shipping cost). (If you need to make a warranty return claim please contact us at support@redrive.net for a return authorization number (RMA#) prior to any return). Our obligation shall be limited to the repair or replacement at our choice any defective product (or part thereof as we determine) with free of charge to our customer. If we decide that the product cannot be repaired or replaced, we shall credit your account or refund in an amount equal to the sum you paid for it. Any warranty claim must be received before the end of 30 days warranty period (together with return of the claimed defective product within this same period, and it must include our return authorization number (RMA#). The Warranty shall not cover any cosmetic defects that do not affect the functional operation of the equipment. Manufacturers warranty applies on all brand new products. Items sold "AS IS" have no warranty unless otherwise noted.
Non-Warranty Return Policy
If you are dissatisfied with a product from Redrive Inc. you may return the product within 15 calendar days of the delivery date. Items sold "as is, no warranty, no returns" cannot be returned. A 20% restock administration fee will apply to all non-warranty returns. No non-warranty returns will be accepted 15 days after the delivery date. (If you need to make a non-warranty return claim please contact us at support@redrive.net for a return authorization number (RMA#) prior to any return). Refunds will be issued only upon receipt and testing. Product must be returned in purchased condition and accompanied by a Redrive Inc. return authorization number (RMA#).
If you have any questions - contact us online or call 1-847-886-2616
Repair service terms and conditions.
Redrive offers fast and professional repair services
24-48 hours turnaround time for 95% of repairs
Components level diagnostics and repair
Free unit evaluation.
Customer responsible for all shipping cost.
6 Months limited warranty (all parts and labor) and 24/7 technical support for all repairs and refurbished units
Services includes a full unit refurbishing - complete cleaning, all necessary updates, modifications and preventative parts replacement.
Exchange (trade-in) program might be available for repair price after refund.
Optional Extended Warranty up to 24 months available for a low cost (price vary depending of the products cost)
Expedite same day service available for free or a very low extra cost
Services provided with suitable equipment and testing in a work cycle.
Contact us online for price quote and more details. Repair / Exchange prices will pleasantly surprise you!
Exchange program terms and conditions
For many items exchange (trade-in) program available. You must pay exchange price for the item and it will be shipped to you immediately after payment cleared. We will refund you cost of your defective (old) item after it will be received and evaluated. Refund amount usually difference between exchange price and repair price. Not repairable items (burned through, hard damaged) are not refundable. Shipping cost is not refundable. You must contact us first if you want use exchange option.
