Terms and Conditions
All products are guaranteed to be in working and in good cosmetic condition unless otherwise stated.
Payment instructions
All sales are final.
Available payment methods: Major Credit Cards, PayPal, Google checkout, Cashiers Checks or Money Orders, Purchase Orders (USA only), Pay at Pickup (USA only), Personal or Company Checks (USA and Canada only), Cash/Money Order on Delivery (USA only), Wire Transfer ($20 Special Handling Fee for this payment option. Contact us first in order to use wire transfer payment method). Special instructions during checkout for each payment option are available. If you have any questions - contact us
Redrive Inc. charges 8% sales tax for items shipped to Illinois (IL).
Packaging and Handling
All items are blister-packed or foam-packed in custom shipping cartons for protection. A handling fee from $1.00 to $75.00 depending on item weight and dimensions applies for each shipment. See for shipping calculations during checkout.
Shipping
Preferred shipping carrier is UPS. Other shipping options are available during checkout. We will combine multiple orders to reduce shipping fees when there are possible. Standard order processing is 1-2 days after receiving cleared payment. Rush and off-hours services are available. You will receive an e-mail once your order has been shipped. You will be also provide with a link containing your UPS tracking number, so you can monitor your orders shipping status. Redrive Inc. is not responsible for any delay caused by the shipping company. We do not ship via UPS to P.O. Box addresses. We may change selected shipping carrier without extra cost, time and quality for customer.
Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives in any damage, you can note the damage and call or e-mail us immediately. If the driver is still present, ask him that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Items that are sold "AS IS" will be refunded if damage is determined to have been caused by the shipping company; otherwise these items have no warranty.
Repair service terms and conditions.
Redrive offer repair services for many drives, power supplies, PCB, motors and servopacks
24-48 hours turnaround time for 95% of repairs.
Free unit evaluation.
Customer responsible for all shipping cost.
90 days limited warranty and 24/7 technical support for all repairs and refurbished units
Service include full unit refurbishing - complete cleaning, all necessary updates, modifications and preventative parts replacement.
Exchange (trade-in) program available for repair price after refund.
Optional Extended Warranty (up to 24 months) available for additional low cost
All items will be tested with suitable equipment and repair by professionals.
Contact us for price quote and more details. Repair / Exchange prices will pleasantly surprise you!
Exchange program terms and conditions
For many items exchange (trade-in) program available. You must pay exchange price for the item and it will be shipped to you immediately after payment cleared. We will refund you cost of your defective (old) item after it will be received and evaluated. Refund amount usually difference between exchange price and repair price. Not repairable items (burned through, hard damaged) are not refundable. Shipping cost is not refundable. You must contact us first if you want use exchange option.
Warranty and returns
For all sold items Redrive Inc. provide 30 days limited warranty (parts and labor) unless otherwise stated. If the unit is found defective within 30 days of the delivery date, return it for a free replacement or repair (Customer responsible for shipping cost). (If you need to make a warranty return claim please contact us at support@redrive.net for a return authorization number (RMA#) prior to any return). Our obligation shall be limited to the repair or replacement at our choice any defective product (or part thereof as we determine) with free of charge to our customer. If we decide that the product cannot be repaired or replaced, we shall credit your account or refund in an amount equal to the sum you paid for it. Any warranty claim must be received before the end of 30 days warranty period (together with return of the claimed defective product within this same period, and it must include our return authorization number (RMA#). The Warranty shall not cover any cosmetic defects that do not affect the functional operation of the equipment. Manufacturers warranty applies on all brand new products. Items sold "AS IS" have no warranty unless otherwise noted.
Non-Warranty Return Policy
If you are dissatisfied with a product from Redrive Inc. you may return the product within 15 calendar days of the delivery date. Items sold "as is, no warranty, no returns" cannot be returned. A 20% restock administration fee will apply to all non-warranty returns. No non-warranty returns will be accepted 15 days after the delivery date. (If you need to make a non-warranty return claim please contact us at support@redrive.net for a return authorization number (RMA#) prior to any return). Refunds will be issued only upon receipt and testing. Product must be returned in purchased condition and accompanied by a Redrive Inc. return authorization number (RMA#).
If you have any questions - contact us
